Shipping & Returns

Return & Exchange Policy

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be damaged or have missing parts. The item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be accepted.

Any item that is returned more than 7 days after delivery will not be accepted.

Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund shortly.

 

Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at joiedevivre.ve@gmail.com.

 

Exchanges (if applicable)


We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at joiedevivre.ve@gmail.com and send your item to: 111 Somerset Rd, Level 3 & 13 TripleOne Somerset, Singapore 238164

 

Shipping


To return your product, you should mail your product to: 111 Somerset Rd, Level 3 & 13 TripleOne Somerset, Singapore 238164

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, do consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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